API Documentation

The REST API allows developers to hook into Clientexec and connect it to third-party applications.

Get Tickets

Example JSON Response

{
    "timestamp": 1391210837,
    "items": [
        {
            "id": 104752,
            "hashedid": 104752,
            "userstatus": "1",
            "isguest": false,
            "usergroupname": "",
            "usergroupcolor": "",
            "submittedby": "Reuben Blades",
            "priority": "1",
            "tag": "clear",
            "subject": "ticket 102777",
            "messagetype": "7",
            "messagetypename": "Other Issue",
            "datesubmitted": "1382715143",
            "datesubmittedclean": "10\/25\/2013",
            "statusname": "In Progress",
            "hasAttachment": false,
            "status": "2",
            "userid": 7317,
            "assignedtoid": "1522",
            "assignedtodeptid": "1",
            "assignedtofull": "Jackie Mason (General)",
            "assignedtoname": "Jackie Mason",
            "method": "0",
            "rate": "0",
            "feedback": "",
            "method_tooltip": "Ticket Form",
            "query": "",
            "timeelapsed": "16101d23h27m",
            "timeelapsedinminutes": 23186847
        },
        {
            "id": 105378,
            "hashedid": 105378,
            "userstatus": "1",
            "isguest": false,
            "usergroupname": "",
            "usergroupcolor": "",
            "submittedby": "Scott Ortho",
            "priority": "3",
            "tag": "clear",
            "subject": "Custom gateway plugin failing to mark invoice paid",
            "messagetype": "7",
            "messagetypename": "Other Issue",
            "datesubmitted": "1387265940",
            "datesubmittedclean": "12\/17\/2013",
            "statusname": "In Progress",
            "hasAttachment": true,
            "status": "2",
            "userid": 25950,
            "assignedtoid": "16182",
            "assignedtodeptid": "1",
            "assignedtofull": "Juan Blaudes (General)",
            "assignedtoname": "Juan Blaudes",
            "method": "2",
            "rate": "0",
            "feedback": "",
            "method_tooltip": "Support Piping",
            "query": "",
            "timeelapsed": "16101d23h27m",
            "timeelapsedinminutes": 23186847
        },
        {
            "id": 105570,
            "hashedid": 105570,
            "userstatus": "0",
            "isguest": true,
            "usergroupname": "",
            "usergroupcolor": "",
            "submittedby": "Nicholas Singleton",
            "priority": "3",
            "tag": "clear",
            "subject": "Urgent Assistance Required with Upgrade",
            "messagetype": "7",
            "messagetypename": "Other Issue",
            "datesubmitted": "1389338670",
            "datesubmittedclean": "01\/10\/2014",
            "statusname": "Waiting on customer",
            "hasAttachment": true,
            "status": "3",
            "userid": 17950,
            "assignedtoid": "20513",
            "assignedtodeptid": "1",
            "assignedtofull": "Chris Rowdy (General)",
            "assignedtoname": "Chris Rowdy",
            "method": "2",
            "rate": "0",
            "feedback": "",
            "method_tooltip": "Support Piping",
            "query": "",
            "timeelapsed": "16101d23h27m",
            "timeelapsedinminutes": 23186847
        },
        {
            "id": 105614,
            "hashedid": 105614,
            "userstatus": "1",
            "isguest": false,
            "usergroupname": "",
            "usergroupcolor": "",
            "submittedby": "Carlos Dingby",
            "priority": "3",
            "tag": "clear",
            "subject": "Support POP3 Fetching NOT working if a client replies from a different email address",
            "messagetype": "1",
            "messagetypename": "Software Issue",
            "datesubmitted": "1389736433",
            "datesubmittedclean": "01\/14\/2014",
            "statusname": "Open",
            "hasAttachment": true,
            "status": "1",
            "userid": 27072,
            "assignedtoid": "25150",
            "assignedtodeptid": "1",
            "assignedtofull": "Justin Catello (General)",
            "assignedtoname": "Justin Catello",
            "method": "0",
            "rate": "0",
            "feedback": "",
            "method_tooltip": "Ticket Form",
            "query": "",
            "timeelapsed": "16101d23h27m",
            "timeelapsedinminutes": 23186847
        },
        {
            "id": 105618,
            "hashedid": 105618,
            "userstatus": "1",
            "isguest": false,
            "usergroupname": "",
            "usergroupcolor": "",
            "submittedby": "Keino Smikey",
            "priority": "3",
            "tag": "clear",
            "subject": "Error while integrating with cpanel",
            "messagetype": "7",
            "messagetypename": "Other Issue",
            "datesubmitted": "1389765282",
            "datesubmittedclean": "01\/14\/2014",
            "statusname": "Waiting on customer",
            "hasAttachment": false,
            "status": "3",
            "userid": 28720,
            "assignedtoid": "25150",
            "assignedtodeptid": "1",
            "assignedtofull": "Justin Catello (General)",
            "assignedtoname": "Justin Catello",
            "method": "2",
            "rate": "1",
            "feedback": "",
            "method_tooltip": "Support Piping",
            "query": "",
            "timeelapsed": "16101d23h27m",
            "timeelapsedinminutes": 23186847
        },
        {
            "id": 105702,
            "hashedid": 105702,
            "userstatus": "1",
            "isguest": false,
            "usergroupname": "",
            "usergroupcolor": "",
            "submittedby": "Ciolet Systems and New Technologies SL",
            "priority": "3",
            "tag": "clear",
            "subject": "CEX 5 CHAT",
            "messagetype": "1",
            "messagetypename": "Software Issue",
            "datesubmitted": "1390355448",
            "datesubmittedclean": "01\/21\/2014",
            "statusname": "Waiting on customer",
            "hasAttachment": false,
            "status": "3",
            "userid": 6132,
            "assignedtoid": "20513",
            "assignedtodeptid": "1",
            "assignedtofull": "Matt Grandy (General)",
            "assignedtoname": "Matt Grandy",
            "method": "0",
            "rate": "0",
            "feedback": "",
            "method_tooltip": "Ticket Form",
            "query": "",
            "timeelapsed": "16101d23h27m",
            "timeelapsedinminutes": 23186847
        },
        {
            "id": 105711,
            "hashedid": 105711,
            "userstatus": "1",
            "isguest": false,
            "usergroupname": "Beta Tester",
            "usergroupcolor": "#000000",
            "submittedby": "Jim Champion",
            "priority": "3",
            "tag": "clear",
            "subject": "My Automation is not automating. lol",
            "messagetype": "21",
            "messagetypename": "Domain Management",
            "datesubmitted": "1390443353",
            "datesubmittedclean": "01\/22\/2014",
            "statusname": "Waiting on customer",
            "hasAttachment": false,
            "status": "3",
            "userid": 16292,
            "assignedtoid": "20513",
            "assignedtodeptid": "1",
            "assignedtofull": "Matt Grandy (General)",
            "assignedtoname": "Matt Grandy",
            "method": "0",
            "rate": "0",
            "feedback": "",
            "method_tooltip": "Ticket Form",
            "query": "",
            "timeelapsed": "16101d23h27m",
            "timeelapsedinminutes": 23186847
        },
        {
            "id": 105734,
            "hashedid": 105734,
            "userstatus": "1",
            "isguest": false,
            "usergroupname": "",
            "usergroupcolor": "",
            "submittedby": "NV Avid Corp",
            "priority": "3",
            "tag": "clear",
            "subject": "5.0",
            "messagetype": "18",
            "messagetypename": "Sales Question",
            "datesubmitted": "1390590338",
            "datesubmittedclean": "01\/24\/2014",
            "statusname": "Waiting on customer",
            "hasAttachment": false,
            "status": "3",
            "userid": 6068,
            "assignedtoid": "25150",
            "assignedtodeptid": "3",
            "assignedtofull": "Justin Catello (Sales)",
            "assignedtoname": "Justin Catello",
            "method": "0",
            "rate": "0",
            "feedback": "",
            "method_tooltip": "Ticket Form",
            "query": "",
            "timeelapsed": "16101d23h27m",
            "timeelapsedinminutes": 23186847
        },
        {
            "id": 105755,
            "hashedid": 105755,
            "userstatus": "1",
            "isguest": false,
            "usergroupname": "",
            "usergroupcolor": "",
            "submittedby": "Infoscan - Informatica, Lda",
            "priority": "3",
            "tag": "clear",
            "subject": "How to add custom filed to specific TLD's?",
            "messagetype": "1",
            "messagetypename": "Software Issue",
            "datesubmitted": "1390819732",
            "datesubmittedclean": "01\/27\/2014",
            "statusname": "Waiting on customer",
            "hasAttachment": false,
            "status": "3",
            "userid": 28831,
            "assignedtoid": "20513",
            "assignedtodeptid": "1",
            "assignedtofull": "Matt Grandy (General)",
            "assignedtoname": "Matt Grandy",
            "method": "0",
            "rate": "0",
            "feedback": "",
            "method_tooltip": "Ticket Form",
            "query": "",
            "timeelapsed": "16101d23h27m",
            "timeelapsedinminutes": 23186847
        },
        {
            "id": 105764,
            "hashedid": 105764,
            "userstatus": "1",
            "isguest": false,
            "usergroupname": "",
            "usergroupcolor": "",
            "submittedby": "Jesse Kloat",
            "priority": "3",
            "tag": "clear",
            "subject": "Email was not sent due to an error.  Can I get some help?",
            "messagetype": "1",
            "messagetypename": "Software Issue",
            "datesubmitted": "1390871796",
            "datesubmittedclean": "01\/27\/2014",
            "statusname": "Waiting on customer",
            "hasAttachment": false,
            "status": "3",
            "userid": 28426,
            "assignedtoid": "25150",
            "assignedtodeptid": "1",
            "assignedtofull": "Justin Catello (General)",
            "assignedtoname": "Justin Catello",
            "method": "0",
            "rate": "0",
            "feedback": "",
            "method_tooltip": "Ticket Form",
            "query": "",
            "timeelapsed": "16101d23h27m",
            "timeelapsedinminutes": 23186847
        }
    ],
    "total": 32,
    "elapsed": "0.545",
    "message": ""
}